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Integrate your WordPress forms with Help Scout’s easy-to-use help desk service to provide world-class support to your customers. Accept a customer query on your website through a customer support form, and then filter and manage each submission within Help Scout.

All-in-One Customer Service Platform

Customer service is a tricky business to get right. With the popular Help Scout customer service platform, you can support your customers and team to ensure everyone is happy.

Seamless Integration

Create customer support tickets directly in Help Scout with the Gravity Forms Help Scout Add-On, automatically assigning them to a specific mailbox and team member when a form is submitted.

Top Features

Here are just a few of the many features that you will find with the Gravity Forms Help Scout Add-On…

  • Assign To Mailbox – Automatically assign a new ticket to a specific mailbox in Help Scout.
  • Assign To User – Automatically assign a ticket to a specific user in Help Scout.
  • Customize Ticket Content – Define and customize the content used to create each ticket using merge tags.
  • Update Customer Information – Update customer information in the customer’s Help Scout profile when a form is submitted.

Implement Conditional Logic

The Help Scout Add-On works with Gravity Forms’ built-in conditional logic functionality, enabling you to set conditions on form submissions. Only create a new Help Scout ticket if the conditions are met, giving you control over the data added to your workflows.


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Yes of course, because we buy products from the original author and resell them.
All WordPress items such as plugins and themes are licensed under the General Public Licence (GPL). This means that once we have purchased the item we are free to redistribute it if we choose to do.
Ignore it. Developers include these so that the plugin or theme can update automatically or so that you can register for support. The item itself will work perfectly fine without anything being entered in the box. We would recommend updating your theme/plugins manually when updates become available on our site.
Yes, You can open ticket, and we will update asap in business day. ( Normally less than 24 hours, except holidays period )
We provide basic support for installing plugins and themes.


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Item Information

Last Update: March 24, 2022
Released: September 28, 2021
Version: 2